Privacy Policy

Introduction

Aurelia is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our property rental services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Property Preferences: Desired location, budget range, property requirements
• Financial Information: Income verification documents, employment details (when applicable)
• Communication Records: Messages, inquiries, and correspondence with our team
• Usage Data: IP address, browser type, pages visited, time spent on pages

How We Use Your Information

We use collected information for the following purposes:

• Providing property rental services and consultation
• Arranging property viewings and facilitating lease agreements
• Communicating with you about properties and services
• Improving our website and service offerings
• Complying with legal obligations and regulations
• Sending marketing communications (with your consent)

Legal Basis for Processing

We process your personal data based on:

• Consent: Marketing communications and optional cookies
• Contract: Providing requested services and fulfilling agreements
• Legitimate Interest: Business operations and service improvements
• Legal Obligation: Compliance with Singapore regulations

Data Sharing and Disclosure

We may share your information with:

• Property Owners: When arranging viewings and lease agreements
• Service Providers: Third-party services that support our operations
• Legal Authorities: When required by law or legal process
• Professional Advisors: Lawyers, accountants, and consultants (under confidentiality)

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for:

• Contact form submissions: 3 years
• Service records and lease documentation: 5 years
• Financial records: 7 years (legal requirement)
• Marketing communications: Until consent is withdrawn

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to data processing for direct marketing
• Withdraw consent at any time
• Lodge a complaint with the Personal Data Protection Commission

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: